Privacy Policy

Koch & Co Decor (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and manage your personal information when you interact with us, including via our website at kochdecoration.com. By using our services, you agree to the practices described in this policy.

1. Collection of Personal Information

We collect information that is reasonably necessary for our business functions. The types of personal information we may collect include:

  • Contact Details: Such as your name, email address, phone number, and delivery address.
  • Account Information: Including your ABN, business name, and payment details.
  • Transaction Data: Details of products you purchase and your order history.
  • Technical Data: When you visit our website, we may collect your IP address, browser type, and browsing behavior through cookies and similar technologies.
    We generally collect this information directly from you when you create an account, place an order, or contact us.

2. Use of Personal Information

We use your personal information for purposes including:

  • Processing your orders and managing your account.
  • Communicating with you about your orders, accounts, and our services.
  • Improving our website, product range, and customer service.
  • For internal business purposes such as analytics, accounting, and compliance with legal obligations.
  • Marketing and promotional communications (where you have consented or where permitted by law).

3. Disclosure of Personal Information

We may disclose your personal information to third parties in the following circumstances:

  • To service providers who assist us in our operations, such as payment processors, IT services, and delivery companies.
  • Where required or authorized by law, or to comply with a legal obligation.
  • To our professional advisors, such as lawyers and accountants.
    We take reasonable steps to ensure these third parties handle your information in accordance with applicable privacy laws.

4. Data Security and Retention

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorized access, modification, or disclosure. We retain your information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law.

5. Your Rights and Choices

You have rights regarding your personal information, which may include:

  • Access and Correction: You can request access to, or correction of, the personal information we hold about you.
  • Opting Out: You can opt-out of receiving marketing communications from us at any time by using the unsubscribe link in our emails or by contacting us.
  • Complaints: If you have a complaint about how we have handled your privacy, please contact us. We will investigate and respond to your complaint.

6. Cookies and Our Website

Our website uses cookies to enhance your browsing experience and analyze site traffic. You can usually adjust your browser settings to refuse cookies, but this may affect website functionality.

7. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be posted on our website.

8. Contact Us

For any questions about this Privacy Policy, or to access or correct your personal information, please contact us via the online contact form on our website at kochdecoration.com.